Tips & Tricks
- The important fact that should be considered when using the CATWOE checklist is that it provides an understanding of the system, which can be later adopted in the problem-solving method, such as the Soft System Methodology (SSM) defined earlier. CATWOE elements should cover all incorporated elements that affect the system, such as the consumer, the internal team, the problem, how the problem is seen, the decision-makers, and the external factors related to the problem.
- The CATWOE checklist can be adopted to build understanding about the situation in isolation of the solution method. While it is initially created as part of the SSM methodology, it can still be adopted with other problem-solving tools and methods.